Our guarantee

At NumisCollect, we guarantee the authenticity of all our collector’s items. Your satisfaction is our priority, and we are committed to ensuring you receive your products in perfect condition.

In the unlikely event that an item arrives damaged, please contact us within 5 working days. Do not return the damaged product immediately, as in some cases only a part, such as the box, needs replacement. We will work with you to find a suitable solution, ensuring your complete satisfaction with our service.

Our return policy

At NumisCollect, we accept returns under specific conditions. If a product arrives damaged, please refer to our “Guarantee” section. If you receive an incorrect item, it can also be returned. Always contact us before returning any product, as returns without prior authorization cannot be accepted.

For general products*, you can return these within 14 days of receipt. For products where pricing depends on gold and silver market prices or general market conditions (investment / speculation products including ALL gold items), no returns are accepted. Returns must be in the original packaging, undamaged, and properly packed. The cost and risk of return shipping are the buyer’s responsibility. Any return shipment where NumisCollect has to pay the courier or incurs any fees will not be accepted.

*Items that are marked “backorder” on your order confirmation will be specially sourced from suppliers for you and therefore are – in principle – excluded from returns.

Refunds are processed within 14 days of receiving the returned product to the original payment method used. Please note that shipping costs are non-refundable.

We strive to ensure your satisfaction and appreciate your understanding of our return policy. If you have questions please contact us.